Protecting your money is a shared responsibility. While Beyond Bank provides robust, award-winning digital banking security—including 24/7 fraud monitoring and secure verification systems—you must also adopt safe habits. This guide covers everything you need to know about keeping your accounts secure.
1. Understanding Beyond Bank Security Architecture
Our security includes enterprise-grade encryption, the new industry-wide Confirmation of Payee service, real-time transaction monitoring, and secure two-factor authentication. These tools are designed to prevent unauthorized access and minimize fraud exposure on your personal and business accounts.
2. Create Strong, Unique Passwords
Your password is the primary gateway to your Internet Banking. A strong password should be at least 12 characters long, mixing uppercase letters, lowercase letters, numbers, and symbols. Avoid predictable phrases like birthdays, sports teams, or sequential numbers.
3. Enable Two-Factor Authentication
Two-factor authentication (2FA) via SMS or secure app tokens adds an essential layer of security. Even if a scammer compromises your password, they cannot access your Beyond Bank dashboard without the second factor sent directly to your registered device.
4. Recognize and Avoid Phishing Attempts
Scammers frequently use text messages or emails claiming to be from Beyond Bank to steal your credentials. Remember: Beyond Bank will never send you a link asking you to log in, nor will we ask you to share your one-time SMS verification codes. Be highly alert for impersonation scams.
5. Keep Your Devices Secure
The security of your Beyond Bank account depends heavily on the devices you use. Keep your smartphone operating system and desktop antivirus software updated to protect against vulnerabilities and malware that can capture keystrokes or screen data.
6. Monitor Your Account Regularly
Use the Beyond Bank Mobile App to review your transaction history routinely. Check for any unrecognized BPAY transactions, Osko transfers, or card purchases. Turn on push notifications in the app to instantly know when money leaves your Purple Transactor Account.
7. Use Secure Networks
Never log in to Internet Banking using public, unencrypted Wi-Fi networks in cafes or airports. If you must check your balance remotely, use your mobile data network or a trusted Virtual Private Network (VPN) to ensure your connection remains private.
8. Be Cautious with Mobile Banking Apps
Always download the Beyond Bank Mobile App directly from the official Apple App Store or Google Play Store. Enable biometric protection (like Face ID or Fingerprint) on your phone to ensure nobody else can open the app if your device is misplaced.
9. Protect Your Personal Information
Fraudsters often farm social media to gather answers to security questions (like your first pet’s name or mother’s maiden name). Limit the amount of personal information you share publicly online, and consider using memorable but fictitious answers for security prompts.
10. Log Out Properly
When you have finished paying bills or checking your balances, use the official 'Log Out' button in Internet Banking or the Mobile App. Simply closing your browser window does not immediately terminate your secure session.
11. Stay Informed About Security Threats
Scam tactics evolve constantly. Follow Beyond Bank’s security alerts on our website and social channels to learn about the latest trends, such as investment scams, remote access scams, and fake invoice interceptions.
12. What to Do If You Suspect Fraud
If you spot unauthorized transactions, act immediately: use the Mobile App to lock your Visa card, change your Internet Banking password, and call Beyond Bank directly at 13 25 85. Our Australian-based support team will guide you through the process of securing your accounts and disputing the charges.