About Beyond Bank

Our Story

Beyond Bank was built to do things differently. For over 65 years, we’ve been 100% member-owned, meaning our profits go directly back to our customers and their local communities rather than external corporate shareholders.

We started from humble beginnings as a credit union and have grown to become one of Australia's largest customer-owned banks. Today, we offer comprehensive personal, business, and community sector banking, providing highly competitive home loans, savings products, and award-winning digital banking tools.

Currently serving over 300,000 members with more than 50 branches nationwide, Beyond Bank is committed to financial wellbeing. In 2015, we became the first bank in Australia to achieve B Corp certification, officially validating our mission to use business as a powerful force for good.

Our Mission

To return value to our members and their communities. We use our financial expertise and resources to empower individuals, support local not-for-profits, and build stronger, more sustainable neighborhoods across Australia.

Our Vision

To be the best bank for our customers and their communities. We strive to lead the customer-owned banking sector by delivering superior digital experiences alongside genuine, localized human support.

Our Values

Integrity, community focus, and customer-first thinking drive everything we do. We operate transparently, champion social and environmental sustainability, and believe that good banking should improve the lives of everyone it touches.

Meet the Beyond Bank Team

Our leadership team brings together decades of banking expertise with an unwavering dedication to the member-owned model, ensuring Beyond Bank remains a force for good.

Sarah Mitchell

Chief Executive Officer

Sarah leads the strategic vision of Beyond Bank. With extensive experience in cooperative banking, she drives our commitment to community sector initiatives, ensuring that as the bank scales to support 300,000+ members, our localized, member-first ethos remains perfectly intact.

Jennifer Rodriguez

Chief Financial Officer

Jennifer manages financial sustainability and capital planning. She plays a crucial role in ensuring Beyond Bank maintains highly competitive home loan rates and fairer fees, keeping the balance sheet strong so profits can be continuously reinvested into community grants.

Michael Chen

Chief Information Officer

Michael heads the digital banking technology division. From Open Banking APIs to the award-winning Beyond Bank Mobile App and robust fraud protection systems like Confirmation of Payee, his team builds the secure, frictionless tools our members rely on every day.

Amanda Peterson

Head of Member Experience

Amanda is dedicated to delivering industry-leading customer service. She oversees our national network of 50+ branches and our Australian-based contact centers, ensuring every member has access to tailored financial wellbeing guidance when they need it.

David Thompson

Head of Sustainability & Community

David manages Beyond Bank's social and environmental impact programs. He oversees our ongoing B Corp certification, carbon accounting initiatives, and the Community Reward Program that provides vital funding to over 6,000 community organizations nationwide.

Why Choose Beyond Bank

100% Member-Owned

No corporate shareholders. All profits are returned to you through better rates, innovative products, and fairer fees.

Certified B Corp

Verified to meet the highest standards of social and environmental performance, accountability, and transparency.

Award-Winning Service

Experience our top-rated Mobile App, secure Internet Banking, and friendly, Australian-based customer support teams.

Community Impact

We actively partner with and distribute funds to over 6,000 local charities, making your banking choices a force for good.